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Shipping & Delivery

Systems ship direct from the manufacturer (Golden Designs) within 24–48 hours of a confirmed order. Delivery is curbside freight only — the freight carrier will call the phone number on your order to schedule a delivery window. The driver brings the cartons to the curb, not up your driveway or inside; please have a second person or a dolly ready to move cartons to your install spot.

Before you order

Every sauna order starts with a fit-check call. We confirm your delivery address is reachable by freight truck — we screen for dirt roads, dead-ends, steep grades, gated entries, and narrow streets. If the carrier can't reach your curb, we don't put the order in.

The Arrive-Perfect Promise

1. Inspect the cartons before the driver leaves. Walk around every carton. Photograph all sides of any carton with dents, punctures, or crushed corners. If damage is visible, call Golden Designs at 909-212-5555 immediately — you have the right to refuse damaged freight on the spot. Don't accept what you wouldn't keep.
2. Open every sauna box within 48 hours of delivery and inspect every panel for hidden damage.
3. Hidden damage found? Email photos to info@goldendesignsinc.com within 48 hours of receipt, with a copy of your tracking email.
4. We run the claim with the manufacturer for you. Your system arrives perfect — or we make it right. You're never filing paperwork alone.

Warranty registration

We register your product with the manufacturer for you (part of every order). You can also register directly at the manufacturer's warranty portal.

Refused or missed delivery

A refused or missed delivery carries a $25 restocking fee plus return and resend freight, per manufacturer policy. This is exactly why we qualify your address on the fit-check call first.