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Returns & Damage

Our cancellation and return policy mirrors the manufacturer's. To be direct about what the Arrive-Perfect Promise does and does not cover:

What the promise covers

Delivery condition. If your system arrives damaged — visible damage refused at the curb, or hidden damage reported with photos within 48 hours of receipt — we run the claim with the manufacturer and make it right. That's the promise.

What it does not cover

• No home trial. This is not a try-it-at-home offer. Once delivered and unassembled, the system is yours — the promise covers delivery condition, not a change of mind.
• No guaranteed return freight. We won't quote return terms we can't verify. If you want the full return terms in writing for your order, we'll get them from the manufacturer before you buy.
• No delivery-date guarantees beyond what the freight carrier schedules by phone.

Cancellation before shipment

Orders can be cancelled before the manufacturer ships (typically within 24–48 hours of ordering) at no charge. After shipment, manufacturer freight terms apply.

Damage claims

Follow the 48-hour inspection process on our Shipping & Delivery page. Claims filed with photos inside the window are handled for you.